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This is your go-to destination for everything Orbit. Whether you're setting up your Tech-Ready kit or preparing for a full rollout, you’ll find the tools, answers, and support you need right here.

Pilot Stores: Tech-Ready vs. Fully Equipped

All stores currently begin in Tech-Ready mode. This section outlines what’s included now, and what will be delivered once your store becomes Fully Equipped.

Tech-Ready Stores (What You Have Now)
  • Orbit Gateway (pre-configured)
  • Dedicated Hotspot (no store Wi-Fi required)
  • 2 Smart Labels for testing functionality
  • Printed Setup Guide
Fully Equipped Stores (Coming Soon)
  • Orbit Tablet with built-in customer app
  • Smart Labels for your full sample inventory
  • CRM + Dashboard for real-time tracking and reporting
  • Automated overdue alerts + customer follow-up tools

Tablets and full kits are shipped once your brands enroll in the Orbit platform.

How Does My Store Become Fully Equipped?

Right now, you’re using a Tech-Ready kit. This allows us to test your store’s connection and tracking activity. When the time is right, we’ll upgrade you to a Fully Equipped Orbit system — at no cost.

What You Need to Do
  • Plug in your Orbit Gateway and Hotspot
  • Apply and test your two Smart Labels
  • Ensure basic sample tracking is active

No additional setup is required at this stage.

What Happens Next
  • Our team monitors system activity and brand alignment
  • We’re working closely with leading flooring brands
  • When approved, we’ll ship your full Orbit system

You will never be charged — all hardware and Smart Labels are 100% brand-funded.

FAQs

Why didn’t I receive a tablet?
All pilot stores begin with Tech-Ready kits. Tablets and full setup ship once your brands enroll in Orbit.
Do I need Wi-Fi?
No. Your Orbit system runs independently using a hotspot and gateway.
How do I request more Smart Labels?
We’ll send full label sets when your store is approved for full rollout. Contact us if a test label is defective.

Need Help?

Email Kylie Simmonds

kylie@haystacktech.com

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